HBO GO owes all Hong Kong subscribers a formal notice for speeding up the playback rate of all movies and TV series. In response to my complaint, HBO GO's local operator (PCCW) acknowledged the distorted playback of all sources currently on HBO GO Hong Kong, and blamed the different video formats played in the Asian region, but did not seem to be willing to inform its subscribers that they have been paying to see distorted contents.
In a nutshell, HBO GO plays all contents faster in Hong Kong and with slightly but noticeably higher pitch when compared to the original sources. To find out what you are actually watching, just compare any episode of any TV series with corresponding parts in a trailer available on YouTube, and you will clearly notice everything (dialog, music, ...) is more rapidly played and sound is shifted up by roughly a semi-tone on HBO GO. You can imagine when a piece of music is played faster and at a higher pitch, it is not the same music intended by its composer! Likewise, a dialog said more rapidly does not convey the same impression the director has intended. But if your only source is HBO GO, you won't even know that you are being cheated!
So, Hong Kong subscribers are not getting the correct products that the content creators have carefully designed and produced for their viewers. At least, the subscribers should be told and be allowed to decide whether they wish to pay for distorted contents.
PCCW sent a friendly customer service to help me unsubscribe the service, but neither wanted to address the issue nor intended to inform its subscribers about this serious technical deficiency.
May 15, 2022
